WARRANTY SERVICES

WARRANTY SERVICES

What is Nelson Warranty Terms??

Nelson Valve warrants its products against defects if the products are used for the purposes for which they are manufactured and sold.  This warranty shall expire one year from the date of the shipment unless within the period the purchaser has given Nelson Valve written notice of the defect promptly after the product proves defective.  THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE HEREBY EXLUDED.  The purchaser’s exclusive right or remedy under this warranty shall be limited to the furnishing of replacements or refund of purchase price for products found defective by Nelson Valve.

Nelson Valve’s warranty is void if any modification is made on the warranted product, regardless of whether the modification causes or contributes to the defect or damage.  Any modifications are made at the risk of the party making the modification.  Purchaser indemnifies and holds Nelson Valve harmless from all claims or causes of action arising from the purchaser’s modifications, even though groundless, as well as from any damage suffered by Nelson Valve arising in whole or in part from such modification.  If purchaser modifies and resells the product, purchaser agrees to inform its customers that Nelson Valve makes no express or implied warranties because of the modification.

Material Return Policy
  1. Returns of material are not allowed without prior authorization from Nelson Valve and must be made within 60 days of the original invoice date.
  2. Approved returns will be issued a Return Goods Authorization number and processed in the form of a Credit memo only.
  3. RGA numbers expire 30 days after date issued and can no longer be used to return material.
  4. All approved returns are to be shipped to Nelson Valve with the assigned RGA number clearly marked on the outer shipping packaging.
  5. Goods which are returned for any reason other than a defect must be in unbroken original cartons, and will be inspected upon arrival to ensure the items are in new resalable condition.
  6. All sales are final for special order non-stock items and all items which were modified from its original condition at the request of the customer.
  7. Any goods which are returned for any reason other than a defect which were shipped to the customer full freight allowed (FFL) must pay back the actual freight charges that were originally paid by Nelson Valve.
  8. All freight charges for any goods which are returned for any reason other than a defect are the customer’s responsibility to pay.

A minimum restocking charge of 20% will be assessed on all non-defective material returned within thirty days of the original invoice date. A 30% restocking charge will be assessed on all non-defective material returned between thirty-one and sixty days.

All goods must be returned clean and in the open position as they were received.